I don’t recognise this transaction – now what?
If you see a transaction on your statement which you don’t recognise, or which you haven’t authorised, don’t worry. If necessary, we’ll help you get your money back.
Check carefully to see if it’s actually correct
Look in your diary. Perhaps you went on a trip around that time, or you purchased something online? (Tip: Whenever you make a purchase online, take a screenshot of the order confirmation. Keep the screenshots in a folder. If you paid via PayPal, ‘PayPal’ will appear first in the description.
Unauthorised transaction: try to solve the problem with the seller
If a transaction on your statement really is incorrect, first contact the seller to try find a solution. Please keep proof that you have contacted the seller, for example, a copy of an email you have sent. You can search for the seller’s contact information on Google.
Download the form and explain the situation
If you can’t reach an agreement with the seller, or you haven’t received a response within 7 days, please download the form, fill it in and send it with the proof requested.
Return the form by email or post
Email address for unauthorised transactions: email@example.com
Postal address ICS:
International Card Services BV attn. Chargeback
PO Box 23225
1100 DS Diemen
We’ll try to get your money back
We’ll investigate the transaction and try to get your money back.
Fraud? Report it immediately!
If your card has been stolen, or you’ve lost your card, and transactions have been made that you don’t recognise, then it’s important that you call us immediately.
- Call the ABN AMRO Creditcard Services. Also report it to the police.
- Read more about reporting fake emails, phishing or suspicious transactions
- General information on fraud: How to recognise fake emails or phishing