Unauthorised transactions

I don’t recognise this transaction – now what?

If you see a transaction on your statement which you don’t recognise, or which you haven’t authorised, don’t worry. If necessary, we’ll help you get your money back.

Check carefully to see if it’s actually correct

Look in your diary. Perhaps you went on a trip around that time, or you purchased something online? (Tip: Whenever you make a purchase online, take a screenshot of the order confirmation. Keep the screenshots in a folder. If you paid via PayPal, ‘PayPal’ will appear first in the description.

Unauthorised transaction: try to solve the problem with the seller

If a transaction on your statement really is incorrect, first contact the seller to try find a solution. Please keep proof that you have contacted the seller, for example, a copy of an email you have sent. You can search for the seller’s contact information on Google.

Download the form and explain the situation

If you can’t reach an agreement with the seller, or you haven’t received a response within 7 days, please download the form, fill it in and send it with the proof requested.

Disputed transaction statement (pdf)

Return the form by email or post

Email address for unauthorised transactions: chargeback@icscards.nl

Postal address ICS:
International Card Services BV attn. Chargeback
PO Box 23225
1100 DS Diemen

We’ll try to get your money back

We’ll investigate the transaction and try to get your money back.

Fraud? Report it immediately!

If your card has been stolen, or you’ve lost your card, and transactions have been made that you don’t recognise, then it’s important that you call us immediately.