You can depend on the Purchase Protection Insurance at ABN AMRO
The Purchase Protection Insurance is included with all our ABN AMRO credit cards. Virtually all your purchases, whether in a shop or online, are insured against loss, theft and damage for 180 days after purchase. For some credit cards this term is even 365 days.
What is covered by my insurance?
Virtually all goods you pay for in stores or online with your credit card are insured against loss, theft, and damage.
The insurance applies when:
- Something happens to them within 180 days of the day of purchase (or 365 days for an ABN AMRO Gold Card or ABN AMRO Mees Pierson Gold Card)
- You reside in the Netherlands
You can find the terms and conditions of your credit card's Purchase Protection on the Terms and Conditions page.
What is the excess?
The Purchase Protection Insurance has an excess of € 50 per incident. This means that if the insurer agrees to pay a claim, you’ll pay the first € 50 yourself.
How do I submit a claim?
- First check if your damage is covered by another insurance policy, such as your home contents insurance.
- If it isn’t, you can submit a claim to ABN AMRO. Call ABN AMRO Creditcard Services.
- The ABN AMRO Creditcard Servicedesk checks whether the purchase was paid for with your credit card.
- If it is, then we’ll send you the claim form and policy conditions.
- Send the claim form to the insurer. We’ll send you an addressed envelope.
- The insurer will process your claim. You’ll receive a confirmation within 2 weeks.
- You’ll then usually hear within 2 weeks whether you will receive a payment, and if so, how much.
Report theft to the police
If something you have bought with your credit card is stolen, the first thing to do is report it to the police, also if the theft occurs in another country.
