Everything you need to know about the Wwft

In the Netherlands, we combat money laundering and terrorism with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'). Like other financial organisations, we are required to know who our customers are. This information ensures that we can work together to create a safer community.

The authorised signatories, and in some cases the UBOS, of a company must identify themselves. They will automatically receive an email with a request. This happens when your company becomes a new customer or registers a new authorised signatory.

You can identify yourself with:

• a valid passport (does not need to be a Dutch passport)
• a valid Dutch driving licence
• a valid European identity card.

Good to know that you are vigilant. Always check that the sender's address is correct. For our email about identification this is noreply@internet.icscards.nl. You can identify fake emails as follows: 

• The email is usually not personalised: it opens with 'dear customer', or 'dear Sir/Madam' 
• The email asks you to act quickly 
• If you do not respond to the email immediately, you are threatened with consequences such as your credit card being blocked 
• The email also contains a link that takes you to a fake website 
• Your mail provider or spam filter will usually already indicate that the email is spam 

Only authorised signatories receive a request for identification. Are you an authorised signatory? After you have sent us the application form, you will automatically receive a request via email.

Under the Anti-Money Laundering and Anti-Terrorist Financing Act (AML-ATF, in Dutch 'Wwft'), we are required to know who our customers are. If your company fails to cooperate with this check and the identification, we cannot comply with our statutory duty. Have you applied for a credit card or registered an authorised signatory? Unfortunately, we will not be able to process your request. Are you an existing customer? Unfortunately, we may have to block your credit card(s).

In the past period, you have received messages from us asking you to update your details or verify your identity. Since you have not (yet) done so, we have had to temporarily block your Card(s) to comply with the legislation. Two months after the Cards have been blocked, if we have not received the necessary information to complete our customer due diligence, we will terminate our contract with you. Until then, you may be able to keep it. Please act as soon as possible, as we would like to keep you as a customer. However, we must receive your data in time and examine it in order to comply with the Wwft. You will not be able to use your Cards again until the customer due diligence is complete.

Need help updating your details or verifying your identity Please call our Business Servicedesk on 020 - 6 600 666. We are happy to help you on working days from 9.00 to 18.00. Or just reply to the e-mails your received from us.