How to recognise and report fake emails or phishing

You can recognise fake emails as follows:

• The email is usually not addressed to you personally, it says 'dear customer' or 'dear sir/madam'
• The email asks you to take action quickly
• If you do not respond to the email immediately, your credit card will be blocked
• There is also a link in the email that takes you to a fake website
• Your mail provider or spam filter will usually tell you that the email is spam

Thank you for sending us a fake email. You can send it to valse-email@icscards.nl.
By following the steps below, we will get as much information from you as possible. This allows us to take specific action.

1. Send the message as an attachment to valse-email@icscards.nl.
2. Sent? Delete the message immediately.
3. You will receive a confirmation. We will handle your message with care.
4. You do not need to contact us.

Did you click on the link in the fake message?

1. Always contact the Customer service.
2. We will assess the seriousness of the situation and help you further.

To recognise if someone is trying to retrieve your details through a message on your phone, please pay attention to the following:

• Short text;
• You need to do something to continue using your credit card;
• Text message comes from an unknown (foreign) number or from ICS..

Thank you for sending us a fake message. Please send it to valse-email@icscards.nl. By following the steps below, we will get as much information from you as possible. This allows us to take specific action. Please remember to delete the message after sharing it with us.

Check the operating system of your mobile phone. Do you have a Samsung, Huawei or Xiaomi? Then you are using the Android operating system. Follow the steps below to forward a false message.

Fake SMS forwarding for Android phones:

1. Make a screenshot of the text message.
2. Select the text of the text message by placing your finger on it and holding it down.
3. A menu will open, choose the option 'Share'.
4. Select your email client. Choose for example 'E-mail', 'Outlook' or 'Gmail'.
5. In the 'To' field, enter the following email address: valse-email@icscards.nl.
6. Always use the words 'Fake SMS' as the 'Subject'.
7. Add the screenshot (made earlier) to the email.
8. Press the "Send" button.

Forward WhatsApp message for Android phones:

1. Select the WhatsApp by placing your finger on it and holding it down.
2. The menu will open, choose the 'Copy' option.
3. Open your mail and create a new email message.
4. In the 'To' field enter the following email address: valse-email@icscards.nl.
5. Always use the words 'Fake Whatsapp' as the 'Subject'.
6. Now place your finger in the text field of the email.
7. The menu appears; choose the option 'Paste'.
8. Press the 'Send' button.

Do you have an iPhone? Then you are using the iOS operating system. Follow the steps below to forward a false message.

Fake SMS forwarding for iOS phones:

1. Make a screenshot of the text message.
2. Select the text message by placing your finger on it and holding it down. A menu will open, choose the option 'Copy'.
3. Open your email and create a new email message.
4. In the 'To' field enter the following email address: valse-email@icscards.nl.
5. Always use the words 'Fake SMS' as the 'Subject'.
6. Now place your finger in text field of the email and select 'Paste'.
7. Add the screenshot you made (earlier) to the email.
8. Press the 'Send' button.

Forward WhatsApp message for iOS phones:

1. Select the WhatsApp by placing your finger on it and holding it down.
2. The menu will open, now choose the option 'More'.
3. Choose the arrow at the bottom right of your screen.
4. Now choose the square with an upwards arrow, this is also in the bottom right.
5. Select your email client. Choose for example 'Mail', 'Outlook' or 'Gmail'.
6. In the 'To' field, enter the following email address: valse-email@icscards.nl.
7. Always use the words 'Fake Whatsapp' as the 'Subject'.
8. Press the 'Send' button.