Frequently Asked Questions Click to Pay

Click to Pay is a payment solution from Mastercard for online shops. Modern techniques are used to keep your details safe.

With Click to Pay, you can pay even faster, safer and easier online. You no longer need to enter your credit card number, expiry date and CVC code at checkout. This saves you time and gives you peace of mind.

Yes, Click to Pay is only available in online shops. Online payments with Click to Pay are just as safe and reliable as payments in a store.

You can activate Click to Pay via the ICS Gold Creditcard app. You need app version 7.7.2 or above.

You'll confirm your contact and address details, and agree to the terms and conditions. After, you can immediately pay with in online shops where Click to Pay is available.

There are two common reasons for this error:

1. You have a Mastercard with a foreign address

For some Cardholders with an address outside the Netherlands, activating Click to Pay is currently not possible. The reason for this is still unknown. We are working on a solution. Please try again in a week.

2. You are trying to activate Click to Pay on a second ICS credit card, and your phone number or email address are the same

Do you have more than one credit card from ICS? For example, a business credit card and a personal credit card, a Main Card and an Extra Card or credit cards from our partners such as ABN AMRO or ANWB. In that case, activating Click to Pay on the second credit card may not work.

This happens when one of the contact details is the same (for example your email address), but another detail is not (for example your phone number). Click to Pay is then unable to create a second profile.

You can solve this issue in two ways:

1. Use the same phone number and email address for all your credit cards
2. Use different contact details for each credit card (a different email address and phone number)

When you create your Click to Pay profile, the address, credit card and contact details known to ICS are used. Have you moved or did you get a new number? This is how you can change your details:

With a Visa credit card:

1. Open the ICS Gold Creditcard app or Mijn Account, go to 'Account' and open ‘Contact details’
2. Click on edit and enter your new details
3. Your details will be updated automatically in your Click to Pay profile

With a Mastercard credit card:
Update your details via the Mastercard website.

If you receive a new credit card, your credit card details will be updated automatically. This also applies if you receive a new credit card because it was lost or stolen.

If you don't use it, you can easily remove Click to Pay.

1. Open the ICS Gold Creditcard app, go to ‘Card’ and select ‘Click to Pay’
2. Select the credit card and click ‘Delete credit card’ at the bottom
3. If this is the only credit card you have registered for Click to Pay, your Click to Pay profile will also be deleted

Do you have multiple credit cards or debit cards from Visa or Mastercard? You can activate Click to Pay on all these cards. Make sure you use the same email address and phone number. This way, all your Cards will be linked to one Click to Pay profile. At checkout, you can select the credit or debit card you want to pay with.

Yes, you still need to approve the payment for security reasons. Do you use the ICS Gold Creditcard app? Then you approve the payment there. Don’t use the app? Then you approve the payment with a password and an SMS code.

If Click to Pay doesn’t work during checkout, please contact the online shop.