About International Card Services

Activities

International Card Services BV (ICS) is the leading credit card specialist and largest credit card provider in the Netherlands. ICS has more than 20 years' experience of issuing, promoting, managing and processing Visa and MasterCard transactions. We also offer customers a range of other financial services, such as insurance products and revolving credit facilities. ICS also offers cardholders many extra benefits, and our Service Desk is available 24 hours a day, 7 days a week.

Co-branding

In addition, ICS facilitates a large number of co-branded credit card programmes. These Cards offer customers the same level of convenience as all the other credit cards of ICS. Furthermore, customers benefit from special deals and/or discounts offered through co-branded Cards. ICS has concluded joint venture agreements with ABN AMRO, Bijenkorf, ANWB, Heineken and BMW.

History

ICS originated from the Netherlands-based activities of the Bank of America, the first bank in the world to issue credit cards. Following its withdrawal from the Dutch market, the Bank of America sold its credit card division to VSB Bank. In 1990, VSB merged with AMEV and the AG Group to become Fortis. ICS is an independent subsidiary of ABN AMRO Bank (Nederland) N.V. In 2005, European Merchant Services took over the merchant acquiring services of ICS.

Regulators

ICS holds a banking licence from De Nederlandsche Bank (DNB). In addition, ICS has been granted licenses by the Netherlands Authority for the Financial Markets (AFM) to offer credit and savings accounts, and to provide intermediary services with respect to insurance policies. ICS is registered in the registers of both the DNB and the AFM, whereby all the relevant licenses have been entered into the records.

For more information, please visit the website of De Nederlandsche Bank and the website of the Netherlands Authority for the Financial Markets.

Quality certification

ICS’s Customer Service Department is one of twelve organisations in the Netherlands to have been awarded ITO quality certification. The ITO Foundation assesses the quality of customer service provided based on customer expectations. This certificate guarantees that the provider offers a high standard of customer service. ICS can be contacted 24 hours a day, 7 days a week, from anywhere in the world.

ITO quality certification

Not satisfied?

ICS is committed to offering you the highest possible standard of service. If, however, you are not completely satisfied with our service, ICS will look for a solution with you. You can provide us with feedback in writing, by telephone or e-mail via the ICS Service Desk. Our contact details can be found at the bottom of this page, under 'Contact'.

If after contacting us you are still unhappy, or if the proposed solution does not meet your expectations, you can submit your complaint in writing to ICS’s Management. Please provide as much information as possible to enable us to assess your situation properly. Please address your complaint to:

International Card Services BV
T.a.v. het Directiesecretariaat
Antwoordnummer 242
1100 VB Diemen
The Netherlands

If you feel that your complaint has not been resolved to your satisfaction, you may file a complaint with the Kifid (Financial Services Complaints Board) at www.kifid.nl or with a competent court.

Address details ICS

International Card Services BV
Wisselwerking 32
1112 XP Diemen
The Netherlands

Postbus 23225
1100 DS Diemen
The Netherlands

ICS is listed in the Commercial Register of the Chamber of Commerce and Industry in Amsterdam under number 33200596.